1. What areas do you serve?

We provide home care across the Greater Toronto Area, including Markham, Thornhill, Richmond Hill, North York, and Vaughan.

2. What types of services do you provide?

We offer personal support (PSW care), companionship, homemaking, nursing (RN/RPN), dementia care, palliative support, pediatric care, and live‑in care.

3. How do you match caregivers with clients?

We use a relationship‑based matching process that considers personality, communication style, cultural background, interests, and care needs. Clients approve their caregiver before services begin.

4. How do you match caregivers with clients?

We take caregiver matching seriously. We learn about each client’s personality, preferences, routines, and comfort level—and we select a caregiver who is the best fit. Families can meet their caregiver before services begin, and we prioritize continuity by assigning the same caregiver whenever possible.

5. Do you provide dementia or Alzheimer’s care?

Yes. Our dementia‑trained caregivers offer structured routines, safety supervision, cognitive support, and family communication to help clients feel calm, secure, and understood.

6. Do you offer nursing care at home?

Yes. Our Registered Nurses (RNs) and Registered Practical Nurses (RPNs) provide medication administration, wound care, health monitoring, and skilled assessments.

7. Is there a minimum number of hours required?

Yes. We typically require a 3–4 hour minimum per visit, depending on the service type. Live‑in care is available for clients needing continuous support.

8. How does the assessment process work?

Every client begins with a complimentary in‑home or virtual assessment led by our Director of Client Care. We learn about your needs, routines, preferences, and goals to create a personalized care plan.

9. Are your caregivers trained and insured?

Yes. All caregivers undergo background checks, reference checks, training verification, and are fully covered by liability insurance and WSIB.

10. Do you provide respite care for family caregivers?

Absolutely. We offer short‑term and ongoing respite care, including daytime, evening, overnight, and multi‑day support.

11. Can you help after a hospital discharge?

Yes. We support clients recovering from surgery, illness, or injury with mobility assistance, medication reminders, meal prep, and safety monitoring.

12. Are services available on evenings, weekends, or holidays?

Yes. We provide flexible home care scheduling, including evenings, weekends, and full holiday coverage. Sierra Brooke Specialized Care is committed to supporting families whenever care is needed — whether it’s planned support or last‑minute help.

13. Do you offer pediatric home care?

Yes. We provide specialized pediatric support for children with medical, developmental, or complex care needs, along with respite for families.

14. How much do home care services cost?

Pricing varies based on the type of care, hours required, and level of support. We offer hourly PSW care, specialized nursing rates, and live‑in care options. After your complimentary assessment, we provide a clear, personalized quote with no hidden fees.

15. Do you offer pediatric home care?

Yes. We provide specialized pediatric support for children with medical, developmental, or complex care needs, along with respite for families.

16. Are home care services tax‑deductible, and do they require HST in Ontario?

Yes, many home care expenses in Ontario may qualify for medical expense tax credits through the Canada Revenue Agency (CRA). Services such as personal support, nursing care, and attendant care are often eligible when proper documentation is provided. Families supporting seniors or individuals with disabilities may be able to claim a portion of these costs on their tax return.

In addition, most home care services are HST‑exempt in Ontario. This includes:

• Personal Support Worker (PSW) services

• Homemaking and companionship

• Nursing services (RN/RPN)

• Attendant care for seniors or people with disabilities

These services are exempt under the CRA’s rules for health‑care services provided for medical or supportive reasons.

For full details on HST‑exempt health services, you can refer to the Government of Canada’s official guidance.

We always recommend speaking with your accountant to confirm which tax credits or exemptions apply to your situation.

Simply contact us through our website or by phone at 647-333-4998. We’ll discuss your needs, arrange a free consultation, and guide you through each step of setting up care.